Terms of Service

Welcome to our online shop.

By visiting our website or making a purchase from our online shop, you agree to the following Terms and Conditions, insofar as they comply with applicable consumer protection laws.

1. Eligibility to Place Orders

You must be at least 18 years old to place an order on our website.

Our products are intended exclusively for personal use and are not intended for unauthorised commercial resale.

2. Products and Product Information

We make every effort to ensure that all product descriptions, images and information are presented as accurately as possible.

However, slight variations in colour, texture or appearance may occur due to individual screen settings or manufacturing differences.

We are committed to offering products that meet our quality standards and match their respective product descriptions.

3. Prices and Payment Methods

Our prices may change at any time without prior notice. Orders that have already been confirmed will not be affected by subsequent price changes.

By placing an order, you authorise payment through your chosen payment method.

We reserve the right to cancel, restrict or refuse orders where there are indications of fraud, suspicious activity or violations of our policies, where permitted by law.

4. Order Processing and Shipping

Orders are generally processed within 1 to 3 working days (Monday to Friday).

We offer the following shipping options:

Free Standard Shipping

Estimated delivery time: 7–12 working days.

Express Shipping

Estimated delivery time: 5–8 working days.

Shipping costs are calculated at checkout.

The stated delivery times begin once your order has been dispatched.

Please note that actual delivery times may vary depending on the delivery location, customs clearance, weather conditions, high demand or delays caused by the shipping carrier.

We provide tracking information for all orders. You will receive the relevant details by email once your order has been dispatched.

5. Order Cancellations

Customers may request to cancel an order before it has been dispatched.

If the order has not yet been dispatched, the full purchase amount will be refunded.

Once an order has been dispatched, cancellation and return requests will be handled in accordance with our Returns and Refunds Policy and applicable consumer protection laws.

6. Returns and Refunds

We accept eligible returns within 30 days of receiving the goods.

Returned items must meet the conditions set out in our Returns and Refunds Policy.

For returns due to a change of mind or personal preferences, customers are responsible for return shipping costs, where permitted by law.

For further information about returns, exchanges and refunds, please refer to our Returns and Refunds Policy.

Your statutory withdrawal and warranty rights remain unaffected.

7. Chargebacks and Payment Disputes

If you experience any issues with your order, we recommend contacting our customer service team first. You can find the relevant email address on our Contact page.

Our aim is to resolve your concerns quickly, fairly and professionally.

Where possible, we encourage customers to contact us before opening a payment dispute with their payment provider.

Nothing in these Terms and Conditions limits your right to dispute a transaction with your payment service provider.

8. Limitation of Liability

We strive to provide accurate information, reliable services and high-quality products.

To the extent permitted by law, we shall not be liable for indirect, incidental or consequential damages arising from the use of our website or products.

This limitation of liability does not apply to damages for which liability cannot legally be excluded or limited.

In particular, mandatory statutory consumer rights and legally required liability claims remain unaffected.

9. Consumer Rights

We respect all applicable consumer protection laws.

Depending on their country of residence, customers may have additional statutory rights.

Nothing in these Terms and Conditions limits or overrides mandatory statutory consumer rights.

10. Changes to These Terms and Conditions

We reserve the right to update or amend these Terms and Conditions as necessary.

All changes will be published on this page.

Changes will not apply retrospectively to orders that have already been confirmed, unless permitted or required by law.

11. Contact Information

If you have any questions about these Terms and Conditions, your order or our policies, please contact our customer service team.

You can reach us by email using the address provided on our Contact page.