Shipping Policy
We place great importance on delivering your order as quickly and transparently as possible.
1. Order Processing
All orders are processed within 1 to 3 working days (Monday to Friday).
During this time, your order is carefully prepared, packed and handed over to the shipping carrier.
Please note that processing time is not included in the estimated delivery time.
2. Shipping Methods and Delivery Times
We offer two shipping options so you can choose the delivery method that best suits your needs.
Free Standard Shipping
Estimated delivery time: 7–12 working days.
Shipping cost: FREE.
Express Shipping
Estimated delivery time: 5–8 working days.
Shipping cost: Calculated at checkout.
Delivery times begin once your order has been dispatched.
Please note that the delivery times provided are estimates. Actual delivery times may vary depending on the delivery location, customs clearance, weather conditions, high demand or delays caused by the shipping carrier.
Correct Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your address details before completing your purchase.
If an incorrect or incomplete address has been provided and the order has already been dispatched, we cannot guarantee a free replacement delivery.
If a parcel cannot be delivered or is lost due to incorrect address details provided by the customer, a new order at the customer's own expense may be required for redelivery.
3. Order Tracking
We provide tracking information for all orders so you can check the delivery status of your parcel at any time.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can track your order directly through our website or via the relevant shipping carrier's tracking portal.
4. Customs Duties and Taxes
No Hidden Costs
All applicable taxes, import duties and customs fees are already included in the final price displayed at checkout.
You will not be charged any additional customs fees upon delivery.
The total amount displayed at checkout is the final price you pay.
5. Lost or Damaged Parcels
If your order arrives damaged, please contact us, preferably within 7 days of delivery, and provide clear photographs showing the damage.
After reviewing your request, we will arrange a replacement or refund at no additional cost.
This reporting period does not affect your statutory consumer rights or warranty rights.
If your parcel is marked as delivered but you cannot locate it, we recommend checking with your neighbours, household members or local post office first.
If the parcel still cannot be found, please contact our customer service team. We will be happy to assist you.
6. Contact
If you have any questions about shipping, order tracking or delivery, our customer service team will be happy to help.
You can contact us by email using the email address provided on our Contact page.