Privacy Policy
We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, place an order or use our services.
We process personal data in accordance with applicable data protection laws, particularly the General Data Protection Regulation (GDPR) and other relevant data protection regulations.
1. What Data We Collect
We collect personal data necessary to provide our services and improve your shopping experience.
Personal Information: Name, email address, telephone number, delivery address and billing information.
Order Information: Details of your purchases, order history and payment transactions processed through secure payment service providers.
Technical Information: IP address, browser type, device information, cookies and data relating to your use of our website.
2. How We Use Your Data
We use your personal data to process, confirm and deliver orders, provide customer support, and handle returns and refunds.
We also use your data to prevent fraud, protect our website, improve website functionality and your shopping experience, and analyse website traffic and performance.
We also use your contact details to send order confirmations, shipping updates and important service notifications. Marketing communications are only sent where permitted by law and, where required, with your consent.
3. Legal Bases for Processing Personal Data
Where the GDPR applies, we process personal data on the following legal bases:
Performance of a Contract: To process purchases and provide our services in accordance with Article 6(1)(b) of the GDPR.
Legal Obligations: To comply with legal requirements, particularly tax and accounting obligations, in accordance with Article 6(1)(c) of the GDPR.
Legitimate Interests: For example, to prevent fraud and ensure the security of our website, in accordance with Article 6(1)(f) of the GDPR.
Consent: Where required, for marketing communications, advertising and certain cookies, in accordance with Article 6(1)(a) of the GDPR.
Where processing is based on your consent, you may withdraw it at any time with effect for the future.
4. Sharing Your Data
We may share personal data with trusted third-party service providers where necessary for the operation of our business.
These include Shopify as our e-commerce platform, secure payment service providers, shipping and logistics partners, customer support service providers, and advertising and analytics partners, where permitted by law.
We do not sell personal data in exchange for financial compensation.
Our service providers are required to process personal data in accordance with applicable data protection regulations.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve the functionality of our website, analyse website traffic and enhance your shopping experience.
Some cookies are strictly necessary for the operation of our website. Others may be used for analytics and advertising purposes.
Where required by law, non-essential cookies will only be activated after you have given your explicit consent.
You can manage your cookie preferences through your browser or, where available, through the cookie settings on our website.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy.
Certain data may be retained for longer where necessary to comply with legal, tax, accounting or regulatory obligations, or for fraud prevention purposes.
7. Your Data Protection Rights
Depending on your country of residence and applicable data protection laws, you may have the right to access the personal data we hold about you, request the correction of inaccurate data or request the deletion of your data.
You