Return Policy

We want you to be completely satisfied with your purchase. If this is not the case, our customer service team will be happy to assist you.

1. Return Procedure

To request a return, please first contact us by email using the email address provided on our Contact page.

Please include your order number and the reason for your return.

Our customer service team will review your request and provide you with the necessary return instructions and the appropriate return address.

Please do not send any items back before receiving the return information from us.

We recommend using a tracked shipping service.

2. Size Selection and Change of Mind

Sizes may vary depending on the style, design and fit of each item. We strongly recommend carefully checking the size guide on the relevant product page before placing your order.

If you select the wrong size or wish to return an item due to personal preferences, you are responsible for the return shipping costs, where permitted by law.

In these cases, we do not provide prepaid return shipping labels.

3. Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact our customer service team within 7 days of delivery. Include your order number and clear photographs showing the issue.

Once your request has been reviewed and approved, we will offer a replacement or a full refund at no additional cost.

This reporting period does not affect your statutory consumer rights or warranty rights.

4. Exchanges

We accept exchange requests within 30 days of delivery, provided the items are in their original condition.

For exchanges due to incorrect size selection or personal preferences, customers are responsible for return shipping and redelivery costs, where permitted by law.

Exchanges due to faulty or incorrectly delivered items will be arranged at no additional cost.

5. Returns

We accept returns within 30 days of delivery.

For voluntary returns, items must be unused, unwashed and in their original condition. All tags and packaging must remain intact.

All returns must be registered with our customer service team in advance. Statutory withdrawal and warranty rights remain unaffected.

6. Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed within 3 to 10 working days to the original payment method, depending on your financial institution. Statutory refund deadlines remain unaffected.

We do not charge any restocking fees.

7. Consumer Rights

We respect all applicable consumer protection laws.

Customers in the European Union generally have a statutory 14-day right of withdrawal for eligible online purchases. We extend the period for voluntary return requests to 30 days from delivery.

Nothing in this policy limits or excludes your statutory consumer rights.

8. Contact Information

If you have any questions about returns, exchanges or refunds, please contact our customer service team.

You can reach us by email using the email address provided on our Contact page.